Frequently
Asked Questions (FAQ)
Welcome to the Piedmont Triad Concierge Frequently Asked
Questions page. Below you will find answers to the
questions we are often asked about our company and
services. If you are unable to find an answer to your
question on this page please contact us and we will be
happy to answer any additional questions you may have.
What Is A Concierge And Personal Assistant Service?
A Concierge and Personal Assistant Service performs a
variety of tasks on behalf of its clients. Almost any
task not requiring the client's presence can be handled
on his or her behalf, including service provider referral
and liaison service, same day pick-up/delivery, gift
shopping, reservation and appointment setting, internet
and library research, event planning and coordination,
and much more. Visit our service page for more details.
How Can Piedmont Triad Concierge Perform So Many
Services?
While many service requests are handled directly by
Piedmont Triad Concierge service professionals, other
requests are handled by the company you specify or by
pre-screened Piedmont Triad Concierge Service Partners.
For example, if you need the services of a Moving
Company, you may request that we work with your preferred
Mover to execute the move. Otherwise, we will locate a
pre-screened Mover on our Service Partner List who meets
the criteria you specify.
How Do I Become A Member Of Piedmont Triad Concierge?
You may complete a brief membership application. Please
contact us to request a FREE application. Please include
a fax number as our applications are faxed for security
purposes.
Must I Be A Member To Utilize The Services Of Piedmont
Triad Concierge?
Non-members are welcome to purchase services on a Pay Per
Use basis.
How Much Does It Cost To Become A Member Of Piedmont
Triad Concierge?
Many Concierge and Personal Assistant Services charge an
annual membership fee in addition to charging for
services rendered. Piedmont Triad Concierge, however,
offers FREE memberships and access to Special Offers and
Promotions for our members. Based on their service
requirement, clients may then select the plan that best
meets their needs. See our rates/membership page for more
details.
Do I Have To Make A Long-Term Commitment?
Piedmont Triad Concierge members may purchase our Monthly
Members Choice & Specialty Value Pack plans as
needed. These plans allow members to purchase a preset
bundle of services at a cost effective price, and our Pay
Per Use Plan allows members to pay for services on an as
needed basis. You may change from a Monthly Plan to a Pay
Per Use Plan at any time. Our Retainer Option may be
canceled with 30 days advance notice.
What If I Do Not Use All My Service Hours The Month They
Were Purchased?
No problem. You may roll over any unused general service
hours for an additional two months. Reservations,
appointments, and other included Monthly Members Choice
& Specialty Value Pack services do not roll over
unless otherwise specified.
Does Piedmont Triad Concierge Handle Same Day Requests?
We will make every effort to fulfill any same day service
requests, but we cannot guarantee their completion. We
ask that you provide us with 24 hours advance notice for
all service requests if possible. Additional charges will
apply to service requests that must be completed within 2
hours of receipt. While we are, of course, available to
you at any time, service requests which must be performed
outside of our normal business hours or on national
holidays will incur additional charges.
Do Piedmont Triad Concierge Service Charges Include The
Cost Of Purchases?
Piedmont Triad Concierge is not able to front the money
for any purchases as doing so would constitute a taxable
event per North Carolina State regulations. Funds must be
provided by the client when purchases need to be made.
How Does Piedmont Triad Concierge Handle Collecting Funds
For Purchases?
Members may establish a Concierge account and fund
purchases in advance. Members may provide Piedmont Triad
Concierge with a credit card that we use as needed to
make purchases on their behalf. Members may add Piedmont
Triad Concierge as an authorized purchaser (at a preset
limit) to their store accounts. For members with
infrequent purchasing needs, a Piedmont Triad Concierge
service professional will pick up funds before making the
purchase.
Does Piedmont Triad Concierge Provide Or Assist With
“Special” Client Needs Not Listed In Your
Information?
Piedmont Triad Concierge will assist clients with almost
any task IF the task is legal, ethical, and moral.
Please contact us to receive a FREE Quote or to
receive more information:
336-209-0501
Dan@TriadConcierge.com